Terms and Conditions

These terms explain the boundaries of website use, pre-sales interaction, service engagement expectations, and general legal principles that apply unless a signed client agreement says otherwise.

1. Introduction and Acceptance

These Terms and Conditions govern your access to and use of the Digital Leads website and any related communications, proposals, and service interactions unless a separate written agreement states otherwise. By accessing this website, contacting us, submitting inquiry data, applying for a job, or using our business communication channels, you acknowledge that you have read, understood, and agreed to these terms. If you do not agree with these terms, you should discontinue use of our website and services.

These terms are written to provide clarity to clients, prospects, partners, and users while protecting legal rights, data handling standards, and service quality obligations. In the event of conflict between these website terms and a negotiated service contract, the negotiated service contract takes priority for that client relationship.

2. Definitions

In these terms, "Digital Leads" refers to the operating business entity providing customer communication services. "Client" means a business that contracts with Digital Leads for services. "User" means any person accessing this website or contacting Digital Leads. "Services" include inbound and outbound voice processes, customer support, technical support, lead generation, telephonic surveys, and chat and email support. "Content" includes text, graphics, brand assets, software logic, layouts, and documentation made available on this website.

3. Eligibility and Authority

By using this website or requesting services, you represent that you are legally capable of entering into binding obligations and that any information you submit is accurate and complete. If you are acting for a company, you confirm that you are authorized to represent that organization in discussions, proposal reviews, and contractual engagement steps.

4. Scope of Website Information

The website provides general information about our capabilities, markets, and service models. It does not constitute legal advice, guaranteed outcomes, or a binding offer. Any implementation plan, pricing proposal, or service commitment is valid only when confirmed through written agreement signed by authorized representatives.

We aim to keep information current and accurate, but we do not warrant that all published content is always complete, uninterrupted, or error free. We reserve the right to modify pages, service descriptions, or contact pathways without prior notice.

5. Service Engagement and Commercial Terms

Service engagement is initiated through discovery, scoping, compliance review, and commercial negotiation. Final obligations, pricing, service level commitments, deliverables, timelines, and acceptance criteria are defined in the executed agreement and its schedules. If a statement on this website differs from signed service documents, signed service documents govern the relationship.

Campaign ramp-up timelines and expected performance metrics depend on data quality, training readiness, integration requirements, legal approvals, and market conditions. Unless expressly guaranteed in contract, forecasts and indicative metrics are non-binding and intended for planning purposes only.

6. User Conduct and Acceptable Use

Users agree not to use this website or communication channels in ways that are unlawful, deceptive, abusive, or disruptive. Prohibited conduct includes attempting unauthorized access, introducing malicious software, scraping content at scale without permission, interfering with site operation, impersonating another person, or submitting misleading information in forms.

Users must not use our name, logo, or materials in a way that creates confusion about sponsorship, affiliation, or endorsement. We reserve the right to suspend or block access where misuse is suspected.

7. Data Submission and Accuracy Obligations

If you submit contact details, campaign data, or requirements through our forms or communication channels, you are responsible for ensuring that data is accurate and lawfully shared. You should not include unnecessary sensitive data in web inquiries. For client onboarding, data sharing obligations and lawful basis requirements are documented in the service agreement and privacy annexes.

8. Intellectual Property Rights

All intellectual property in this website, including text, layout, branding, graphics, service descriptions, design patterns, and technical implementation, is owned by Digital Leads or licensed to Digital Leads. No right or license is granted except as explicitly stated. You may view and print pages for internal informational use only, provided that ownership notices are preserved.

You may not copy, republish, modify, distribute, reverse engineer, or create derivative works from our content or code without prior written permission. Unauthorized use may result in suspension, legal action, or both.

9. Confidentiality and Non-Disclosure Expectations

During pre-contract and active engagement discussions, both parties may exchange confidential information such as business strategy, campaign economics, operational workflows, and quality frameworks. Such information must be protected using reasonable safeguards and may only be used for evaluating or delivering the agreed services.

Where required, parties may execute separate non-disclosure agreements. If an NDA exists, it supplements these terms and prevails for confidentiality scope and remedies.

10. Compliance and Regulatory Responsibility

Digital Leads supports compliant service delivery and applies operational controls aligned with privacy and quality requirements. However, each client remains responsible for ensuring that campaign objectives, product claims, target lists, and consent models comply with applicable law in the relevant jurisdiction. We may request documentation or pause activity where legal concerns arise.

If regulatory obligations change, parties must cooperate in good faith to adjust scripts, workflows, and controls. Compliance dependencies may affect launch dates, volumes, and performance targets.

11. Third-Party Tools and External Links

Our website may reference or link to third-party services, tools, or resources for convenience. We do not control third-party content and are not responsible for its accuracy, availability, or privacy practices. Accessing third-party resources is at your own risk and subject to third-party terms.

12. Warranties and Disclaimers

This website and related informational content are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Digital Leads disclaims implied warranties including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee uninterrupted availability, error-free operation, or specific business outcomes from using this website.

Service warranties, if any, are only those explicitly stated in signed service contracts.

13. Limitation of Liability

To the maximum extent permitted by law, Digital Leads is not liable for indirect, incidental, consequential, punitive, or special damages, including loss of revenue, profit, goodwill, data, or business opportunity arising from website use, delayed communication, or interruption. Where liability cannot be excluded, it is limited to the extent allowed under applicable law and subject to contract-specific liability clauses.

Nothing in these terms excludes liability that cannot be excluded under law, including liability for fraud or willful misconduct where legally applicable.

14. Indemnity

You agree to indemnify and hold harmless Digital Leads, its employees, officers, and partners from claims, losses, liabilities, costs, and expenses arising from your unlawful use of the website, breach of these terms, violation of third-party rights, or submission of unauthorized or unlawful data.

15. Suspension and Termination

We may suspend or restrict access to website resources or communication channels where we reasonably suspect misuse, security risk, legal non-compliance, or harmful behavior. For contracted services, termination rights, notice periods, and exit obligations are governed by the service agreement.

16. Force Majeure

We are not liable for delays or failures caused by events beyond reasonable control, including network outages, utility disruptions, natural events, labor disputes, public authority actions, cyber incidents despite reasonable safeguards, and third-party infrastructure failure. We will take reasonable steps to mitigate impact and resume operations.

17. Payment and Invoicing Principles

Payment terms, billing cycles, taxes, and fee structures are defined in signed commercial documents. Unless otherwise agreed, invoices are payable within the specified period, and overdue balances may be subject to lawful interest or collection actions. Disputes must be raised promptly with sufficient detail so parties can investigate in good faith.

18. Change Control and Service Modifications

Campaign changes, integration updates, scope extensions, and material KPI adjustments should follow documented change control procedures. No verbal statement modifies legal obligations unless confirmed in writing by authorized representatives. We reserve the right to update website content and internal methodologies in line with best practices.

19. Privacy and Data Protection

Personal data processing is governed by applicable privacy law and by our Privacy Policy. Where Digital Leads acts as processor, we process data according to client instructions and agreed data processing terms. Security and retention controls are documented in policy and contract appendices.

20. Recruitment and Careers Submissions

Information submitted through career channels is processed for recruitment and talent management purposes. You should provide accurate application details and avoid submitting irrelevant sensitive information unless specifically requested. Employment outcomes are determined through merit-based review and business needs.

21. Governing Law and Jurisdiction

These terms are governed by the law specified in the relevant signed contract. If no contract applies, the governing law is determined by the jurisdiction of the Digital Leads contracting entity engaging with you. Parties agree to attempt good-faith resolution before initiating formal proceedings.

22. Dispute Resolution Framework

In case of disagreement, parties should first escalate the matter to designated commercial and operational contacts. If unresolved, legal representatives may engage in structured negotiation or mediation before litigation, unless urgent relief is required to prevent irreparable harm.

23. Severability and Waiver

If any part of these terms is found invalid or unenforceable, the remaining provisions remain in full effect. A failure to enforce a provision at one time does not constitute waiver of future enforcement rights.

24. Entire Understanding for Website Use

For website use, these terms and referenced policies form the complete understanding between you and Digital Leads. For contracted services, the executed agreement and annexes supersede general website terms to the extent of inconsistency.

25. Changes to These Terms

We may revise these Terms and Conditions to reflect legal, operational, or technology changes. Updates become effective when posted with an updated date unless a later date is stated. Continued use of this website after changes are posted constitutes acceptance of the revised terms.

26. Contact

Questions regarding these Terms and Conditions may be sent to info@digital-leads.in. Please include your name, organization, and context of inquiry so we can route your request promptly.

27. Plain Language Summary

In short, these terms are intended to protect both parties by setting clear boundaries around website usage, service expectations, confidentiality, legal responsibility, and dispute handling. We welcome transparent communication and structured collaboration so campaigns can run safely and effectively.

28. Service Quality Framework Clarification

Digital Leads operates with quality governance models that include monitoring, calibration, coaching, and periodic reporting. These operational frameworks are designed to improve consistency and transparency, but they are not substitutes for client legal advice or product governance obligations. A quality score or process adherence indicator does not independently establish legal compliance in a given market. Clients are expected to provide approved scripts, mandatory disclosures, escalation requirements, and prohibited statements where relevant. We may provide recommendations based on operational experience, but final approval responsibility for client-specific legal language remains with the client unless explicitly delegated under contract.

Quality and performance programs are collaborative by nature. Where campaign performance depends on data quality, targeting strategy, or external dependencies, parties should maintain a structured review cycle to align expected outcomes with practical delivery conditions. Continuous improvement plans may include sampling updates, workflow redesign, staffing model changes, or script refinements. Any material changes to obligations should be documented in writing so governance and accountability remain clear across teams.

29. Communication Standards and Recordkeeping

For operational clarity, key commercial and legal decisions should be captured in written records. Email summaries, signed statements of work, and approved change notes help avoid misunderstandings during campaign execution. Where verbal instructions are provided in meetings or calls, they should be confirmed through written follow-up by an authorized contact. If no written confirmation is provided, Digital Leads may continue based on the latest approved instruction set.

Accurate recordkeeping supports quality reviews, dispute resolution, and regulatory readiness. Both parties should preserve essential correspondence related to scope, approvals, policy decisions, data handling instructions, and escalation outcomes. Where legal requirements define retention periods for specific records, those requirements take precedence.

30. Reputation, Public Statements, and Reference Use

Neither party may make misleading public statements about the other party's services, performance, legal standing, or business practices. Use of logos, testimonials, case references, or public announcements should follow mutual written approval unless a contract explicitly grants those rights. This helps protect brand integrity and ensures published information is accurate, current, and contextually appropriate.

If either party becomes aware of inaccurate public claims involving the other, they should promptly notify the affected party and cooperate in good faith to correct misinformation. This section supports professional standards and protects trust in market-facing communications.

31. Implementation Guidance for Practical Use

These terms are intended to be workable in real operating environments. A practical approach is to treat them as a baseline governance layer while using project-specific documents to define measurable execution detail. Typical implementation artifacts include campaign briefs, script libraries, escalation trees, quality score definitions, reporting templates, and change logs. Where uncertainty exists, both parties should clarify assumptions early and document agreed interpretations.

Digital Leads values cooperative partnerships and prefers proactive issue resolution over reactive escalation. Transparent communication, documented approvals, and periodic operating reviews reduce risk for everyone involved and improve delivery outcomes. These principles support long-term, compliant, and scalable engagement.